Monday, February 1, 2010

Giving credit where credit is due!


Hey everyone! I know I have not posted much, we are literally swamped around here not only with the upcoming Olympic Games and Winter events, but also with some advanced planning for this year's EarthDay Concert, cd releases, radio promos, recording oh yeah and eating/sleeping/dogwalking/gigging etc etc...

BUT - I had to stop dead in my tracks once again and pass along this bit of info because, you know I LOVE it when we find some out of the blue, over the top, great customer service, and today we found and experienced another one of these great people!

As many of you may know from experience, sometimes it's a b**** trying to find parts up here in western Canada. Parts, tubes, electronic bits and bobs; so today was a really big score! For ages we had been trying to find these parts and usually end up having to order stuff in from Mojo.

But today we discovered Doug at Case Ware. One minute we were on the phone, and a few hours later we were having our items hand delivered, by himself, at no charge, with a smile, in the dark and pouring rain. We did not ask about delivery, it was offered first thing, and the charge for the items? Literally under 5 bucks.

I'm telling you, we're inviting this guy for Christmas.

Thanks Doug, you are one in a million!

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